Under the Piano does not accept returns on Certificates or Bookings for Under the Piano sessions. However, any booking or certificate is transferable to another recipient, including the  purchaser (you). If this is the case, contact Craig Addy to request a new certificate for the new recipient. Bookings can be rescheduled or transferred to new participants if emergencies arise. We appreciate 48 hours notice if at all possible.

Under the Piano will replace any physical or digital goods that are damaged or not functioning correctly upon delivery with a new copy of the same product. If Under the Piano is unable to replace the product, a refund will be provided.


Contact Info

Craig Addy
Under the Piano

[email protected]

#604 – 1350 Broughton St, Vancouver, BC. V6G 2X3


Fill out a contact form here on the website